Резюме: HR-Coach in customer service (Україна)

Досвід роботи

<p>Sex Female | Nationality Ukrainian | Date of birth 12.08.1985 </p>
<p>Objective: I am looking for a full time job in (managerial, recruitment sphere, office, communication sphere, coach services), also will be pleased to bring my knowledge, dedication and diligence to the company and become a professional worker and a useful member of the great team :) </p>
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<p>WORK EXPERIENCE</p>
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<ul><li>Communication manager (SV-Kapital group) (2008-2011)</li></ul><p> Duties: communication for a company (external and internal)</p>
<ul><li> Sales Manager (ЮСА-Сервис) (2011-2013) </li></ul><p> <strong>Duties:</strong> planning, setting and implementing sales goals</p>
<p> Human Resources Management, (ЮСА—Сервис) (2011-2012)</p>
<p><strong> Duties:</strong> conducting and analysing exit interviews </p>
<p> </p>
<ul><li>Personal tutor (British-American English) (2016-2021)</li></ul><ul><li>Coach in American Logistic Company (2021-2023)</li></ul><p><strong>Duties: </strong></p>
<ul><li>identify employee’s development needs </li></ul><ul><li>group, and individual classes, personal tutorials, coachings sessions</li></ul><p> -organizes classes, provides sessions, sets up schedules, and lesson plans </p>
<ul><li> supervises employees’ learning on the LMS platform </li></ul><ul><li> fills out such forms as daily planner, daily reports, call evaluation spreadsheets, register, QA form for managers </li></ul><ul><li> teach and show soft skills like negotiation, problem-solving, showing empathy, and other communication skills.</li></ul><ul><li>create a positive environment </li></ul><ul><li>maintains healthy, professional relationships with other coaches, the management, and the employees. </li></ul><ul><li>helps employees see the potential for developing their skills, and assist them along the way. (for junior, middle and senior specialists)</li></ul><ul><li>take specific steps to create and promote a diverse, inclusive, positive and encouraging environment (for all qualification degrees)</li></ul><ul><li>conducting the interview in English</li></ul><p> </p>
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<p>EDUCATION AND TRAINING</p>
<p><br /></p>
<p>2016 - 2018</p>
<p>Collegium Civitas (Poland, Warsaw)</p>
<p>Master Degree</p>
<p>Departure: International Relations</p>
<p>Thesis “Communication challenges facing international project manager: international determinants and consequences with selected case studies </p>
<p>2013 - 2016</p>
<p>Vistula University (Poland, Warsaw)</p>
<p>Bachelor Degree</p>
<p>Departure: Management</p>
<p>Thesis: “Implementation project management methodologies in tourism agencies” </p>
<p>2008 - 2011</p>
<p>Alfred Nobel University (Ukraine, Dnipro)</p>
<p>Specialist Degree</p>
<p>Departure: Translation </p>
<p>Thesis “Loanwords in the Ukrainian language”</p>
<p>2003 - 2008</p>
<p>Alfred Nobel University (Ukraine, Dnepropetrovsk)</p>
<p>Specialist Degree</p>
<p>Departure: Psychology</p>
<p>Thesis “How the internet influences young people”</p>
<p> </p>
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<p>PERSONAL SKILLS: Perfect time management, creativity, communication, self-motivation, </p>
<p> flexibility and the ability to blend into the team easily, definitely a team player :) Loyal, trustworthy and circumspect person</p>
<p>Mother tongue(s)</p>
<p> Russian, Ukrainian</p>
<p>Other language(s)</p>
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<p>UNDERSTANDING </p>
<p>SPEAKING </p>
<p>WRITING </p>
<p>Listening </p>
<p>Reading </p>
<p>Spoken interaction </p>
<p>Spoken production </p>
<p>English</p>
<p>2007 “Runov School” English language program<br /></p>
<p> 2018 “Espanoles Academia” Warsaw</p>
<p> 2021 „Green Forest” Dnipro </p>
<p>2023 “ESL” Dnipro</p>
<p>Computer skills</p>
<p>Experienced user MS Office; computing<strong>; </strong>Microsoft Project, free internet user, a touch typist. </p>
<p>Interests</p>
<p>Sport (badminton, yoga, cycling, roller blades, chess); books, movies</p>
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<p> "I hereby consent to processing by the advertiser of my personal data, included in my application documents, for the purposes to implement the recruitment process according to the act of 29 August 1997 on personal data protection (consolidated text: Journal of Laws of 2016, pos. 922). I also consent to processing of my personal data by the advertiser for the purposes of any future recruitment processes.</p>